{"article":{"id":40390657571607,"url":"https://plaid.zendesk.com/api/v2/help_center/en-us/articles/40390657571607.json","html_url":"https://support.plaid.com/hc/en-us/articles/40390657571607-Does-a-webhook-fire-when-my-team-manually-updates-a-status-in-the-dashboard","author_id":1511728400882,"comments_disabled":false,"draft":false,"promoted":false,"position":3,"vote_sum":0,"vote_count":0,"section_id":40390525689111,"created_at":"2026-05-11T18:14:26Z","updated_at":"2026-06-03T17:59:13Z","name":"Does a webhook fire when my team manually updates a status in the dashboard?","title":"Does a webhook fire when my team manually updates a status in the dashboard?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-03T17:59:13Z","user_segment_id":null,"permission_group_id":1121794,"content_tag_ids":[],"label_names":[],"body":"<p>Yes — if a reviewer changes a screening status via the dashboard or the API, and the new status is different from the prior status, a <strong>SCREENING: STATUS_UPDATED</strong> webhook will fire.</p>\n<p>However, if your webhook endpoint rejects or fails to accept the delivery (for example, due to downtime or a configuration change), Plaid does not re-push the missed events for Monitor. Your team will need to reconcile missed updates by polling the API.</p>\n<p><strong>📌 Note:</strong> If your webhook endpoint was down or rejecting events for a period of time, use the <code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">/watchlist_screening/individual/list</code> and <code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">/watchlist_screening/individual/history/list</code> endpoints to reconstruct the current state of your screenings.</p>","user_segment_ids":[]}}