{"article":{"id":40389953926935,"url":"https://plaid.zendesk.com/api/v2/help_center/en-us/articles/40389953926935.json","html_url":"https://support.plaid.com/hc/en-us/articles/40389953926935-How-does-the-case-management-workflow-support-dual-control-review","author_id":1511728400882,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":40389894534679,"created_at":"2026-05-11T17:57:14Z","updated_at":"2026-06-01T02:00:08Z","name":"How does the case management workflow support dual-control review?","title":"How does the case management workflow support dual-control review?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-01T02:00:08Z","user_segment_id":null,"permission_group_id":1121794,"content_tag_ids":[],"label_names":[],"body":"<p>Monitor includes configurable user roles, four-eyes sign-off, automatic manager escalations, and random case assignment. Every disposition decision is logged with timestamps, reviewer identity, and notes — giving your compliance team a defensible record for internal audits and regulatory examinations.</p>\n<p><img alt=\"\" src=\"https://support.plaid.com/hc/article_attachments/40389969042071\"></p>","user_segment_ids":[]}}