{"article":{"id":36773556256919,"url":"https://plaid.zendesk.com/api/v2/help_center/en-us/articles/36773556256919.json","html_url":"https://support.plaid.com/hc/en-us/articles/36773556256919-What-is-a-Known-Issue","author_id":396033157154,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":36773288000023,"created_at":"2025-12-04T11:06:48Z","updated_at":"2026-06-03T17:54:51Z","name":"What is a Known Issue?","title":"What is a Known Issue?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-03T17:54:51Z","user_segment_id":null,"permission_group_id":1121794,"content_tag_ids":[],"label_names":[],"body":"<p>A Known Issue is a problem Plaid is already aware of. Known Issues are posted in the Plaid Dashboard so you can quickly see if an issue your user is experiencing is already being tracked - no need to open a support ticket.</p>\n<p>Each Known Issue typically contains:</p>\n<ul>\n<li>\n<strong>A unique ID</strong> (for example, KI123456)</li>\n<li>\n<strong>A short description</strong> of the problem and common error messages or symptoms</li>\n<li>\n<strong>Workarounds</strong>, if any</li>\n<li><strong>Creation Date/time</strong></li>\n<li><strong>Date/time of the latest update</strong></li>\n<li>\n<strong>Current status</strong> (reported, investigating, mitigating, monitoring, resolved)</li>\n<li>\n<strong>Issue type</strong> (Connectivity, Institution Wide, User Actionable)<ul>\n<li>Read more about the different issue types <a href=\"https://support.plaid.com/hc/en-us/articles/36773256583191\">here</a>\n</li>\n</ul>\n</li>\n<li>\n<strong>Match confidence</strong> (Medium, High)<ul>\n<li>Read more about match confidence <a href=\"https://support.plaid.com/hc/en-us/articles/36773350817431\">here</a>\n</li>\n</ul>\n</li>\n</ul>\n<p><img alt=\"\" src=\"https://support.plaid.com/hc/article_attachments/36773585527703\"></p>\n<p><em>An example of what a Known Issue might look like</em></p>","user_segment_ids":[]}}