{"article":{"id":36773329470231,"url":"https://plaid.zendesk.com/api/v2/help_center/en-us/articles/36773329470231.json","html_url":"https://support.plaid.com/hc/en-us/articles/36773329470231-Why-does-a-Known-Issue-have-multiple-institutions-attached-to-it","author_id":396033157154,"comments_disabled":false,"draft":false,"promoted":false,"position":5,"vote_sum":0,"vote_count":0,"section_id":36773288000023,"created_at":"2025-12-04T10:49:00Z","updated_at":"2026-05-31T18:53:36Z","name":"Why does a Known Issue have multiple institutions attached to it?","title":"Why does a Known Issue have multiple institutions attached to it?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-31T18:53:36Z","user_segment_id":null,"permission_group_id":1121794,"content_tag_ids":[],"label_names":[],"body":"<p>Each Known Issue is tied to a particular internal error in our codebase - Known Issues with multiple institutions typically have the same root cause and are fixed by the same change. Because all of the impacted institutions for an issue use the same banking software, much of the same integration code is used across all of them.</p>","user_segment_ids":[]}}