{"article":{"id":36488481921687,"url":"https://plaid.zendesk.com/api/v2/help_center/en-us/articles/36488481921687.json","html_url":"https://support.plaid.com/hc/en-us/articles/36488481921687-How-to-file-a-CRA-Support-Ticket","author_id":1511728400882,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":36311990432791,"created_at":"2025-11-21T04:35:45Z","updated_at":"2026-06-03T17:54:07Z","name":"How to file a CRA Support Ticket","title":"How to file a CRA Support Ticket","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-03T17:54:07Z","user_segment_id":null,"permission_group_id":1121794,"content_tag_ids":[],"label_names":[],"body":"<p><a href=\"https://dashboard.plaid.com/support/new/credit-and-underwriting/credit-and-underwriting/consumer-report-issue\">File a support ticket here</a>, and please include the following:</p>\n<ul>\n<li>\n<strong>Include one of the following identifiers</strong>, as these are the most important for tracing CRA Consumer Report issues:<ul>\n<li>\n<strong>credit_dashboard_user_id</strong> – <em>best identifier; directly maps to the user whose report was generated</em>\n</li>\n<li><strong>user_token</strong></li>\n<li><strong>request_id</strong></li>\n<li><strong>item_id</strong></li>\n</ul>\n</li>\n<li>\n<strong>Brief description of the issue</strong> – Include as much detail as possible (e.g., which CRA report type was generated, fields missing or incorrect, expected vs. actual values).</li>\n<li>For questions related to recalculations, missing data, or rejected pulls, include the <strong>specific user context</strong> (user_token or credit_dashboard_user_id).</li>\n</ul>\n<p><img alt=\"\" src=\"https://support.plaid.com/hc/article_attachments/36488451891607\"></p>","user_segment_ids":[]}}