{"article":{"id":34838388283287,"url":"https://plaid.zendesk.com/api/v2/help_center/en-us/articles/34838388283287.json","html_url":"https://support.plaid.com/hc/en-us/articles/34838388283287-Why-can-t-I-pull-Auth-data-for-Wise-Virtual-Currency-EMoney-accounts","author_id":396033157154,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":34838236276887,"created_at":"2025-09-10T14:36:45Z","updated_at":"2026-06-01T01:59:57Z","name":"Why can’t I pull Auth data for Wise Virtual Currency (EMoney) accounts?","title":"Why can’t I pull Auth data for Wise Virtual Currency (EMoney) accounts?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-01T01:59:57Z","user_segment_id":null,"permission_group_id":1924453,"content_tag_ids":[],"label_names":[],"body":"

Wise Virtual Currency (EMoney) accounts don’t include an IBAN by default. Without an IBAN, Plaid can’t retrieve Auth data.

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To fix this, ask the user to log in to their Wise account and request unique bank details (an IBAN). Once the account has an IBAN, Plaid should be able to pull Auth data as expected.

","user_segment_ids":[]}}