{"article":{"id":25349199961879,"url":"https://plaid.zendesk.com/api/v2/help_center/en-us/articles/25349199961879.json","html_url":"https://support.plaid.com/hc/en-us/articles/25349199961879-Why-is-the-user-not-seeing-their-Bank-of-America-business-account-in-Link","author_id":388803078433,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":25287059482007,"created_at":"2024-08-01T21:00:31Z","updated_at":"2026-06-01T01:59:51Z","name":"Why is the user not seeing their Bank of America business account in Link?","title":"Why is the user not seeing their Bank of America business account in Link?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-01T01:59:51Z","user_segment_id":null,"permission_group_id":1121774,"content_tag_ids":[],"label_names":[],"body":"<p>If a user is not seeing a Bank of America business account when connecting through Plaid Link, the most common reason is that they are connecting with a username that is not the main account owner.</p>\n<p>If a user is trying to link an account that they have been granted viewing/admin access to or one that they are a sub-account holder for, they will not see that account when linking. Bank of America only allows the username for the main account holder to link business accounts to third-party applications. If a user is connecting with the username for the main account holder, but they are still not seeing the account, please create a Support ticket, and we will be happy to investigate what is happening.</p>","user_segment_ids":[]}}