{"article":{"id":25286917725207,"url":"https://plaid.zendesk.com/api/v2/help_center/en-us/articles/25286917725207.json","html_url":"https://support.plaid.com/hc/en-us/articles/25286917725207-Why-am-I-getting-ACCESS-NOT-GRANTED-when-making-a-Capital-One-Identity-request","author_id":388803078433,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":25287080006039,"created_at":"2024-07-30T20:14:01Z","updated_at":"2026-06-01T01:59:50Z","name":"Why am I getting ACCESS_NOT_GRANTED when making a Capital One Identity request?","title":"Why am I getting ACCESS_NOT_GRANTED when making a Capital One Identity request?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-01T01:59:50Z","user_segment_id":null,"permission_group_id":1121774,"content_tag_ids":[],"label_names":[],"body":"

Anytime you receive an ACCESS_NOT_GRANTED error, refer to the error reference in our docs for common causes and troubleshooting steps.

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For Capital One accounts, an additional common cause is that the Identity product is not currently supported for Capital One credit card accounts. Requesting Identity information (calling /identity/get) when the user is only sharing credit card accounts will return an ACCESS_NOT_GRANTED error. To avoid this, check the account type (e.g., credit vs. depository) before calling /identity/get, and skip the Identity call on Items that contain only Capital One credit card accounts.

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