{"article":{"id":16124071331479,"url":"https://plaid.zendesk.com/api/v2/help_center/en-us/articles/16124071331479.json","html_url":"https://support.plaid.com/hc/en-us/articles/16124071331479-How-do-I-check-the-status-of-an-Item-using-the-Plaid-Dashboard","author_id":5390778350871,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":16110423025815,"created_at":"2023-07-18T21:39:47Z","updated_at":"2026-06-01T01:59:40Z","name":"How do I check the status of an Item using the Plaid Dashboard?","title":"How do I check the status of an Item using the Plaid Dashboard?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-01T01:59:40Z","user_segment_id":null,"permission_group_id":1121774,"content_tag_ids":[],"label_names":[],"body":"

To check the status of an Item, you can use the Item Debugger on the Plaid Dashboard. The Item Debugger is a tool that provides detailed information about a specific Item. An Item in Plaid represents a login at a financial institution. Each Item linked within your application will have a corresponding access_token and a unique item_id.

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To use the Item Debugger on the Plaid Dashboard, follow these steps:

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  1. Log in to your Plaid Dashboard at dashboard.plaid.com.
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  2. Click on the \"Item Debugger\" tile. You can also access it by navigating to the \"Activity\" section in the left sidebar, and selecting \"Item Debugger\".
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  3. Here, you can enter the item_id of the Item you want to debug. The item_id is a unique identifier for each Item. You can find the item_id in the response of several Plaid API endpoints. For example, when you create an Item using the /link/token/create endpoint, the response includes an item_id. Note that you can also use other identifiers in the Item Debugger, such as an access_token, link_session_id, or link_token.
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  4. After entering the item_id, you can view detailed information about the Item, such as its associated institution, the products it has access to, and its webhook URL.
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  5. You can also see the status of the Item, including any errors that may have occurred.
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