{"article":{"id":15373611759639,"url":"https://plaid.zendesk.com/api/v2/help_center/en-us/articles/15373611759639.json","html_url":"https://support.plaid.com/hc/en-us/articles/15373611759639-How-can-I-view-the-frequency-of-transaction-updates-for-a-particular-financial-institution","author_id":396033157154,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":16121107026455,"created_at":"2023-06-16T22:01:36Z","updated_at":"2026-05-31T19:17:37Z","name":"How can I view the frequency of transaction updates for a particular financial institution?","title":"How can I view the frequency of transaction updates for a particular financial institution?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-31T19:17:37Z","user_segment_id":null,"permission_group_id":1121774,"content_tag_ids":[],"label_names":[],"body":"

The Institution Status page in the Plaid Dashboard is the best place to see the distribution of transaction sync frequency and data freshness metrics for individual institutions.

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On each institution’s individual status page, we’ll show a personalized chart that reflects the percentage of your Items (transactions retrieved by Plaid) that have been updated over a specific time interval.

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The update frequency for transaction data can vary depending on the institution. Having a more granular view can empower your support teams to better manage expectations and make decisions in real-time to help your users. The chart displayed within the Dashboard will be based on your total Item count, for Items that are in a healthy state and eligible for updates. Note that you will need to have 25 or more Items per institution to see the data freshness metrics for that particular institution.

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For more information, please see the “Insight into transaction data freshness” section of this blog post.

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