{"article":{"id":14976350279703,"url":"https://plaid.zendesk.com/api/v2/help_center/en-us/articles/14976350279703.json","html_url":"https://support.plaid.com/hc/en-us/articles/14976350279703-Why-are-an-Item-s-transactions-no-longer-updating","author_id":396033157154,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":0,"vote_count":0,"section_id":16125190358807,"created_at":"2023-05-31T21:34:28Z","updated_at":"2026-06-04T16:04:17Z","name":"Why are an Item's transactions no longer updating?","title":"Why are an Item's transactions no longer updating?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-04T16:04:17Z","user_segment_id":null,"permission_group_id":1121774,"content_tag_ids":[],"label_names":[],"body":"<p>If you are not seeing recent transactions on an account, there can be a few different reasons. Below are a few troubleshooting steps you can follow:</p>\n<ul>\n<li>If you are filtering by a specific <code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">account_id</code> — either via the <a href=\"https://plaid.com/docs/api/products/transactions/#transactions-get-request-options-account-ids\"><code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">account_ids</code></a> option on <a href=\"https://plaid.com/docs/api/products/transactions/#transactionsget\"><code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">/transactions/get</code></a>, or when processing results from <a href=\"https://plaid.com/docs/api/products/transactions/#transactionssync\"><code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">/transactions/sync</code></a> — verify that the <code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">account_id</code> you are using is still active on that Item. You can do this by making a request to our <a href=\"https://plaid.com/docs/api/accounts/#accountsget\"><code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">/accounts/get</code></a> endpoint and confirming that the same <code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">account_id</code> is being returned. If the <code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">account_id</code> is no longer being returned and the user has confirmed that their account is still active, have the user go through <a href=\"https://plaid.com/docs/link/update-mode/\">Link in update mode</a> with the <a href=\"https://plaid.com/docs/link/update-mode/#using-update-mode-to-request-new-accounts\">add accounts flag</a>.</li>\n<li>If the account is showing in Plaid but has a different <code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">account_id</code>, you will need to update the data stored for the account with the data that is now being returned in <code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">/accounts/get</code> for the new <code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">account_id</code>. This can occur when some of the user's account information has changed and we receive new data from the financial institution that our system can't match with the account we have on file, causing the <code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">account_id</code> to be removed and a new <code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">account_id</code> to be created in place. In general, we recommend regularly updating the account data you have stored for your users' Items, given that new accounts can be added and closed accounts can be removed regularly.</li>\n<li>Check the state of the Item. You can make an <a href=\"https://plaid.com/docs/api/items/#itemget\"><code style=\"border:none;background:#f1f3f5;padding:1px 4px;border-radius:3px;font-size:0.9em;\">/item/get</code></a> request and confirm if an error is being returned within the error object of the API response. If an error is returned, search our <a href=\"https://plaid.com/docs/errors/\">docs</a> for troubleshooting steps for that specific error code.</li>\n</ul>","user_segment_ids":[]}}